- Location: Kingston upon Hull
- Salary: £8.25 per hour
- Job Type: Permanent
- Date Posted: 14/09/2018
Starting hourly rate will be £8.25 on a 13 week trial period with a permanent position available If the candidate is suitable.
Full training will be given but computer literacy is essential.
Responsible for all aspects of customer relationship management. Working as part of a team that must be conversant with all aspects of administration required of the business.
Team responsibilities include:
Booking sales orders received by phone, fax and email
Advising customers on products, shortfalls, prices and delivery schedules.
Releasing orders after despatch and invoicing
Purchase order booking
Telesales and campaign calling
Payment transactions including cash from collection customers
Statement runs and debtors schedules
Petty cash reconciliation
Support for National account managers
Data input from production plant to keep the integrated accounts system up to date.
Mail shots/price lists and promotional leaflets
Dealing with customer complaints
New account documentation
EDI & DEX system management with multi-national customers
Maintaining an up to date stockist list
Preparing reports in Word, Excel and PowerPoint
Other ad-hoc projects as and when required
The following skills are required:
Good organisational skills with a systematic approach to task completion and the ability to manage a large number of tasks at the same time.
Effective time management, prioritising of tasks and monitoring of task progression.
Good attention to detail.
Good communication and interpersonal skills, particularly oral, in order to deal with many types of people at all levels, both within and outside the business, in a direct but diplomatic way.
A good understanding of customer requirements is also essential.
To be computer literate to a moderate level including Excel, Word and PowerPoint
To be able to work as part of a team that can prioritise jobs and communicate effectively.
An understanding of the products that the company sells.
Training on the Diplomat software that is the integrated accounting system for SOP,POP and data input on the Bill of Materials.
Basic Microsoft Word and Excel for internally produced price lists and flyers.
Hours of work: 8.45am - 5pm.
If you are interested in this position please email me with an updated CV!!!