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Contract Manager

  • Location: Wantage
  • Salary: £25000 per annum
  • Job Type: Permanent
  • Date Posted: 04/05/2018


Job title: Cleaning Contract Manager

Location: Wantage, Oxfordshire and at any client sites or other offices as required

Responsible to: Operations Manager, Operations Director & Company Directors

Provides services to: Cleaning Operatives, Site Supervisors, Area Supervisors, Operations Manager, Directors and other staff as required

Salary: £25'000 P/A, 20 days' annual leave plus bank holidays, company auto-enrolment pension scheme, company vehicle, iPad / tablet / laptop and mobile telephone for business use only

Hours: You will normally work a minimum of 40 hours per week incorporating a split shift. This is because many of our employees work on early morning and evening cleaning contracts. Complete flexibility is required and you will be expected to work such hours are as required for the completion of your duties. Your hours may need to be changed to cover for absences and to meet business needs.

Aims of the post

To manage operational support at contract level and ensure that all operational requirements of the contracts are met
To interface with clients and ensure the Operations Manager is kept fully informed of any issues that evolve on site as necessary
To manage all directly employed staff including Area and Site Supervisors
Responsibility for compliance with health & safety, quality and environmental procedures and legislation
Complete conversance with company procedures and organisation

Key result areas

" Site inspections, ensuring quality standards are achieved and maintained.
" Recruitment, training, performance management & retention of staff.
" Management of budgets and provision of reports.
" Notification of any health and safety, environmental or premises management concerns to the Health & Safety Focal Point or Environmental Focal Point.
" Ensuring the company is always presented in a positive manner.

Key result areas (continued)

" Compliance with all existing company systems, procedures and work practices.
" Establishment of excellent interpersonal relationships with all clients, suppliers, employees and other outside agencies.

Note: A Disclosure & Barring Services check will be required for this role, which the applicant you will be asked to pay for.


The role of Cleaning Contract Manager is vital as you are co-ordinating the operations function ensuring client satisfaction at all sites. It is important that clients, staff and other outside agencies are greeted in a warm, friendly, courteous and professional manner. Clients should have their enquiries dealt with as soon as possible. You are responsible for keeping up to date records and developing management systems. You should be courteous and respectful to your colleagues at all sites and at all times.

Duties will include:

" Management of operational support at contract level, ensuring that all operational requirements of the contracts are met. This includes the provision of cover cleaning operatives, often at very short notice and may require the Contract Manager to personally clean the site if cover cleaning operatives cannot be sourced.
" Operational planning at contract level with responsibility for contract performance and monitoring. The Operations Manager must be informed of any issues.
" Client interface. This will include listening to the clients, taking notes, advising the client when you hope to get back to them, investigating, solving issues if possible and reporting back to clients as promised, keeping the Operations Manager and other staff / Directors informed as necessary.
" Management of all directly employed staff including Area and Site Supervisors including recruitment and selection, training, performance management and staff retention. Checking documentation to confirm employee identity, address, right to remain and work in the UK etc in accordance with all procedures.
" Checking / processing of time-sheets and liaison with payroll department to ensure submission to meet deadlines.
" Management of budgets in liaison with the Operations Manager.
" Collation and reporting of management information and the development of management systems.
" Auditing and logging results on CAFM system to ensure KPI and SLA targets are achieved and maintained.
" Contact point for enquiries from all departments including sales, stores, administration, accounts, HR and payroll.
" Stock control - ensuring that sites have correct stock products and levels on site.
" Provision and maintenance of Site Reference Manuals at all sites in designated area including Health & Safety documentation, Environmental documentation and COSHH data sheets.

Duties will include (continued):

" Carrying out risk assessments as required and sending them back to the Risk Management Focal Point. Ensuring method statements are in place and are being followed.
" Following the Company Environmental Policy, report any noted non-conformances in respect of instructed Environmental procedures to Environmental Focal Point.
" Attending new client site meetings, assisting with setup and provision of staff. Liaising with HR regarding TUPE transfer.
" Maintaining a friendly and helpful attitude to clients and staff and ensuring the company is always presented in a positive manner.
" Use of computer system in accordance with all procedures, including email.
" Occasional tasks from the office at the discretion of the management and any additional ad-hoc duties as required.
" Understanding and implementing the companies organisation, services, standard procedures and policies.
" Taking part in training and meetings as required.
" Informing the HR Manager of any personal or health issues that are causing concern and Payroll Department any change of personal information such as home address, telephone number etc.

Quality aspects

" To follow and ensure staff follow standard operating procedures to maintain quality (BS EN ISO 9001: 2008), health and safety (OHSAS 18001: 2007) and environmental (ISO 14001: 2015) management compliance.

" To demonstrate values in regard to customer service, courtesy to all clients, suppliers, work colleagues and other agency professionals.

Personal development

To participate in the staff appraisal programme, identifying personal strengths and weaknesses and personal development needs.

Other duties

" Other duties that may be required as requested by the Operations Manager, Operations Director or Company Directors.


Quality Essential Desirable
Physical make-up " Excellent general health " Physically fit
Attainments including qualifications " Clean valid driving British driving licence
" Good standard of numeracy and literacy " BICSc Assessor
" NVQ Level 3 - Cleaning & Support Services
" NVQ Level 3 - Management
General intelligence " Professional, keen to accept responsibility and make effective decisions
" Excellent task planning ability
" Effective negotiator
" Excellent communication and organisation skills " Able to problem-solve
Interests " People-oriented " Enjoys team activities
Circumstances " Flexible outlook
" Confident team leader " Keen to co-operate
Special aptitudes " Previous contract management and supervisory experience within facilities management / cleaning
" Experience in a customer-facing role including complaint management and problem resolution
" Good IT and administrative skills
" Ability to learn quickly and interpret information
" Awareness of need for strict confidentiality
" Good attention to detail " Awareness of quality, health and safety and environmental management systems
" Proven success meeting and sustaining quality standards to meet KPI and SLA targets


Quality Essential Desirable
Disposition " Dynamic and innovative
" Responsive, hands-on, "can-do" approach
" Proactive, highly self-motivated and enthusiastic
" Good sense of humour
" Self-confident and resourceful
" Copes well under pressure
" Excellent social and interpersonal skills - able to relate well at all levels
" Friendly, caring and helpful
" Diplomatic, good listener & approachable " Keen to learn, receive training and share knowledge


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