We use cookies on this website, to find out more see our Cookie Policy. I UNDERSTAND

Remortgage Team Leader

  • Location: Kingston upon Hull
  • Salary: £25000 - £32000 per annum
  • Job Type: Permanent
  • Date Posted: 23/01/2020

APPLY NOW

Remortgage Team Leader

Start Date: ASAP
Salary: £25,000 - £32,000 (DOE) with monthly performance bonus up to £250
Location: Hull City Centre
Hours: Monday to Friday, 9am till 5:30pm

Please note:
- The client cannot offer employment to anyone who has holidays within the first week of the start date due to the impact it would have on the training provided.
- The client completes credit checks on all applicants, those with a CCJ past and present or bankruptcy will be an automatic decline due to the nature of the business.

Pertemps Hull are currently recruiting for a Remortgage Team Leader to work for our ever-expanding client based in Hull City Centre. The successful applicant will be required to manage a team of Remortgage Legal Assistants.

As a Remortgage Team Leader, your duties will include but are not limited to:
- Monitor appropriate system work records to ensure that all work is progressed to meet challenging productivity targets.
- Monitor of individual performance, quality and productivity.
- Ensure that the workload is equitably distributed within the team.
- Effectively schedule, and manage, all breaks to ensure that the Team is adequately resourced at all times.
- Management of holiday and absence in the team.
- Act upon issues concerning performance, time-keeping, absence and holidays promptly and appropriately.
- Update the team with changes in procedures.
- Facilitate regular team meetings.
- Conduct return to work interviews when Team members return to work following an absence
- Conduct all 12 week reviews for new Team Members.
- Conduct monthly one to one review meetings for all Team Members.
- Ensure that Personal Development Plans for all Team Members are developed, acted upon, maintained and reviewed.
- Liaise with the departmental manager and in turn the Coach Trainer to ensure that all team members receive on-going coaching, training and development.
- Be involved in the resolution of discipline/grievance/performance issues in line with the firm's policies.
- Respond to client/service queries or complaints at the initial stages in line with the internal complaints procedure, maintain a complete and accurate file and submit reports as required in a timely fashion.
- Understand all aspects of the process and where appropriate undertake tasks within the process

To be considered for this Remortgage Team Leader role, the following will be required:
- Excellent communication and customer service skills.
- Ability to meet tight deadlines and targets and to work under pressure.
- Good team player, but also ability to work on own initiative.
- Demonstrated experience within Administration / Customer Service / Conveyancing.
- Experience of working in a high-volume environment.

If you're interested in applying for this exciting Remortgage Team Leader role, please apply online or send your up to date CV to georgia.adamson@pertemps.co.uk

APPLY NOW

Get behind the wheel with Pertemps!

Are you looking for a new life on the road? Whether you're new to professional driving or you're just looking for an alternative job, we can find the right solution for you. Register with us today and take the first step in getting yourself behind the wheel!